The shift, achieved on December 30, 2025, means all 33 Ministries and five Extra-Ministerial Departments are now operating entirely through digital platforms, ending decades of paper-based bureaucracy and opening a new chapter in government communication and record-keeping.
Announcing the milestone, the Head of the Civil Service of the Federation stated that the transformation had been fully realized across government. “Today, all Ministries in the Federal Civil Service are now paperless,” she said.
She explained that the change has immediate implications for how Nigerians engage with government. “Citizens and businesses can now communicate with government entirely through digital channels, eliminating the delays and inefficiencies of traditional paper processes.”
The transition builds on reforms initiated in 2017 under past leadership, which introduced the Enterprise Content Management System and laid the foundation for broad digitalization. Under the current leadership, the program accelerated sharply, expanding paperless operations from just three departments in August 2024 to 38 by the end of 2025.
As part of the rollout, more than 100,000 official email accounts were created for civil servants nationwide. “This ensures secure, auditable communication while saving billions of Naira annually,” she added.
The Head of Service praised the President for providing leadership for the reforms and commended ministers, permanent secretaries, and technical teams for driving implementation. She also highlighted the role of key technology partners in delivering the project, noting their expertise was essential to meeting the deadline.
Looking ahead, a Service-wide training program, delivered in partnership with an international development agency, will begin in January 2026. “500 trainers will educate officers across Ministries on digital tools to ensure sustainable adoption,” she said.
Under the new system, physical submissions will no longer be accepted. “All correspondence should now go to official registry email addresses, and citizens can track submissions through the Paperless portal. This ensures faster responses, clearer audit trails, and greater transparency.”
Earlier in December, it was reported that the government began a comprehensive personnel audit and successor plan as part of reforms to modernize the public service. The Head of Service reiterated the target of achieving a fully paperless civil service by December 31, 2025, directing ministries to expedite onboarding to the digital platform.
